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Thank You for Visiting Fashion Mart Club!
If you have any questions about our products, please feel free to contact us at service@fashionmartclub.com.
We are committed to providing you with prompt assistance and aim to respond to most emails within one business day. If you do not receive a response from us, kindly check your spam folder!
Customer Service - Hours of Operation:
- Monday through Saturday: 9:00 AM to 8:00 PM EST
- Sunday: Closed
We greatly appreciate your understanding and look forward to assisting you with any inquiries you may have.
We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 12-25 business days from the date that it is placed.
Delivery Time: Processing Time + Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a dress, it will need 4-10 business days of processing time and then 8-15 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 12-25 business days.
Please use the chart below to help gauge how long it will take to receive your order.
(*There is different processing time for different items. You can check the processing time on the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.) However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be longer.
Note for taxes:
For most countries, our customers do not need to pay for importing fees, duties, or VAT (Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) you may need to pay duties or VAT according to your country's levying rules.
We are excited to offer international shipping for most destinations in the world. The super savings option will take 10 to 30 business days. For faster delivery, we offer Express Shipping Service that can ship to most international locations in 7 to 15 business days. If you have any further questions, please contact us at service@fashionmartclub.com.
Note for Free Shipping:
Please note: the clearance item, which has the label of FinalSale in the item title, is not applicable to the free shipping policy.
Important Notes:
Total Delivery Time = Processing Time + Shipping Time
Processing Time:
Preparing items for shipment, 4-10 business days normally
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delays are caused due to thorough inspection, out-of-stock issues, especially during high-volume periods.
In case of any question and unexpected delay, you can always contact our customer service.
If you don’t receive the parcel within this period, please contact us.
Sorry that we don’t provide phone support at this time. If you run into any issues, feel free to drop us an email.
Customer service: service@fashionmartclub.com
We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 12-25 business days from the date that it is placed.
Delivery Time : Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a dress, it will need 4-10 business days of processing time and then 8-15 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 12-25 business days.
Please use the chart below to help gauge how long it will take to receive your order.
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.) However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be longer.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 30 business days. For faster delivery, we offer Express Shipping Service that can ship to most of the international location in 7 to 15 business days. If you have any further questions, please contact us at service@fashionmartclub.com
Note for Free Shipping:
Please notice: the clearance item, which has the label of FinalSale in the item title, is not applicable to freeshipping policy.
Important Notes
Total Delivery Time=Processing Time + Shipping Time
NOTE：Other countries may be different, depending on the product details page.
Processing Time
prepare items for shipment,4-10 business days normally
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.
If you don’t receive the parcel within this period, please contact us.
Sorry that we don’t provide phone at this time. If you run into any issues, feel free to drop us an email.
Customer service: service@fashionmartclub.com